Windows under the eVidnovlennia program: how to get compensation for damaged windows

What eVidnovlennia is and how it relates to windows

eVidnovlennia is a Ukrainian state program of financial assistance for repairing and restoring housing damaged or destroyed as a result of hostilities and armed aggression; it operates as part of the Diia ecosystem. For damaged (rather than completely destroyed) housing, the state provides targeted compensation for repairs — and replacing blown-out or cracked windows, glazing units and balcony doors falls under it. The funds are earmarked: they go toward repair materials and work, not cash in hand. The state sets the specific payment amounts, limits and terms and reviews them from time to time — so check the current parameters on the official source before applying.

Damaged or destroyed housing: which track covers windows

The program distinguishes two cases. If housing is damaged but repairable, the state provides targeted financial assistance for restoration — and window, balcony-door and glazing-unit replacement is paid from these funds. If housing is completely destroyed, a different mechanism applies — a housing certificate to buy or build other housing. So replacing windows is almost always the "damaged housing" repair track. The exact definitions, damage levels and conditions of each track are set by the state — check them on the official portal before applying.

Who can claim compensation

The general conditions (see the exact list of criteria and exceptions on the official portal):

• you are the owner of the damaged housing in Ukraine (or an authorized person or heir, under separate rules);
• the housing was damaged as a result of hostilities, armed aggression or related war emergencies;
• the damage has been officially recorded (by an inspection report or the corresponding application);
• the requirements for the property are met (housing type, ownership and so on).

The right to compensation and its form depend on the degree of damage. If you are not sure whether your case qualifies, that is the first question for an official consultation, not for a contractor.

Risk of double funding in apartment buildings: why it is important to proceed with caution

Before submitting an application, it is important for apartment owners in a multi-apartment building to understand another factor that may affect the outcome of the assessment — the risk of double funding for window replacement under different government-funded recovery programmes, in particular eVidnovlennia and VidnovyDIM.

The nature of the issue. Windows are the most commonly restored building element after shelling, and they are usually replaced within the first weeks or months following the damage. This is why windows most often become the subject of overlap between recovery programmes: an individual may receive compensation through eVidnovlennia, while at the same time the homeowners' association (HOA) submits an application under the VidnovyDIM programme to replace windows in common areas or throughout the entire building. As a result, there is a risk that the same window could be funded twice. In such a case, the Energy Efficiency Fund may determine that the HOA's expenditure is ineligible, which could lead to the suspension or delay of the recovery works.

What this means in practice. If you intend to replace your windows independently before the HOA submits its application or before the inspection committee visits, make sure you document the damage and inform your HOA of your intentions (if the building is participating in the VidnovyDIM programme).

The general procedure: how to apply

For damaged housing the mechanism looks roughly like this (verify the steps and documents against the current instructions on the Diia portal):

• Record the damage. Submit a report of the damaged property through the Diia app or portal.
• File a compensation application. This can be done via the eVidnovlennia service in Diia, at an Administrative Service Center (TsNAP) or through a notary.
• Open a special account. A separate account is opened at a partner bank to receive the earmarked compensation.
• Wait for the inspection and decision. An authorized commission inspects the property and determines the amount within the deadlines set by law.
• Use the funds for their intended purpose. The earmarked funds go toward repair work and materials — including window replacement — through contractors that accept cashless payment under the program.

See the exact steps, forms and list of documents on the official portal; the government hotline 1545 handles program questions. OKNA.ua is not a party to the program and does not influence the compensation decision.

How to choose a company to replace the windows

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Photo: OKNA.ua

Once compensation is approved, you need to choose a company to make and install the windows. What to look for:

• Works with the program. The company accepts cashless payment with earmarked funds and understands the eVidnovlennia paperwork.
• A transparent estimate and contract. A written breakdown for each item — profile, glazing unit, installation, related work.
• Installation to standards. Fitting to current building codes (installation joint, reveals), not just "on foam."
• Warranty. On both the windows and the work.
• Documents for reporting. The company helps with the reports and documents needed to confirm the targeted use of the funds.

What matters in the application and estimate

For an accurate quote and enough compensation, prepare the details in advance:

• Exact sizes and quantity of damaged windows, balcony doors and glazing units — the company prices the work from these.
• Profile and glazing-unit type — the new windows should match the previous ones or be better in thermal insulation.
• Photos of the damage — useful both to record the fact and for the quote.
• Alignment of the estimate with the earmarked purpose of the funds, so payment goes through without delays.
• Realistic lead times for manufacturing and installation — agree them before signing the contract.

Frequently asked questions

Can I get compensation if I already replaced the windows myself?

In certain cases the program provides reimbursement for repairs already done — but only with supporting documents (contracts, receipts, reports). The conditions for such situations are separate and change, so before any work it is worth checking the procedure on the official portal so you don't lose the right to compensation.

Does the compensation cover only the windows or the installation too?

The earmarked funds are meant for repair work and materials in general, so the estimate usually includes both the windows and their installation. The program defines exactly what can be paid for — check it on the official source and build it into the estimate together with the company.

How long do the decision and payment take?

The deadlines for reviewing the application and transferring the funds are set by law and adjusted from time to time, so check the exact terms on the official Diia portal. Plan the window replacement with time to spare, especially before the heating season.

Leave a request on OKNA.ua — companies will quote and do the work

OKNA.ua is a platform that brings together window companies from all over Ukraine. Here you compare offers, choose a company that works with the eVidnovlennia program and leave a request. The company you choose will take measurements, prepare an estimate for the earmarked funds, make and install the windows and provide a warranty. In your request, note how many windows are damaged and where you are located — and you'll get offers from several companies to compare prices and lead times.

Remember: the compensation decision is made by the state, and you should always check the current terms, amounts and deadlines of the eVidnovlennia program on the official Diia portal. OKNA.ua only helps you choose a contractor.

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